Frequently Asked Questions
Why is an Inventory important?
A professional inventory report will protect both the landlord and tenant against any unnecessary disputes at the end of the tenancy. Without an inventory there is no recorded evidence on the condition of a property or its cleanliness at the start of a tenancy. This makes it difficult to prove a claim against a tenant for damages, particularly when the tenant refuses the claim. The tenants deposit must be placed into a registered deposit scheme and any claim for damages made by a landlord will require evidence in support of the claim. This is why it is essential to have a well-documented, independent inventory with photographic evidence.
The importance of a professional inventory cannot be underestimated. Government advice suggests an inventory is strongly recommended as a method of reducing most disputes regarding a deposit at the end of a tenancy. Should there be a dispute, the onus is on the landlord or agent to prove they are at a loss with the use of an inventory.
How is an inventory conducted?
An experienced member of E-ventories known as an Inventory Clerk will visit the property at an agreed date and time. He/she will use highly effective software on a iPad tablet which creates a list of every room and its contents. This includes details of windows, doors, decor, appliances, and furniture, right down to the skirting boards and much more. Each item will be accurately described with detail on its condition and cleanliness. Once the inventory is completed, a secure emailed link is then sent to all parties who can then download a PDF formatted document.
How long does it take to complete the report on site?
This will of course depend on the size of the property and whether it is furnished or unfurnished. On average, an inventory of a 3 bedroom unfurnished house may take up to two hours. We pride ourselves on providing our clients with the best possible service and we always ensure that the content and quality of the report is not compromised and that we capture as much detail as possible.
Are utility meter readings taken?
Yes, we will ensure gas, electric and water readings are taken where possible. It is helpful if the landlord or agency can provide the location or serial numbers of any meters that are located externally.
Why do I need a Check In?
It is highly recommended to carry out a check in with tenants as part of an inventory. The Inventory Clerk can then relay any concerns of the tenant to the landlord or agency and also ensure that the tenant is aware of their responsibilities such as end of tenancy cleaning, general maintenance and ventilation (mould prevention). Smoke alarms are tested in front of the tenants as part of fire safety compliance. The keys are tested, listed and photographed as part of the check in hand over.
How soon can I expect to receive the inventory or check out report?
Up to 24-48 hours or earlier, where possible. Inventory reports will be sent out to the tenant to begin the approval process (which can take up to 5 days). During this time, the tenant will need to check, approve/disapprove comments made by the Inventory Clerk. If the condition of any item is disapproved, the tenant will be required to upload supporting evidence. Once the inventory is approved by the tenant or upon expiry of 5 days without action from the tenant, the report will auto-complete and be emailed to the landlord or agency as a PDF downloadable document.
Do I need to be present while the inventory is being carried out?
No, the Inventory Clerk can collect and drop off the keys to/from a nearby house or Estate Agency office.
Do the reports need to be printed?
This is not required as everything is paperless and stored securely online. The benefit of electronic reports is that photos can be easily viewed and enlarged unlike printed paper versions. You will be emailed the report to download within one week and we can easily re-send the link again in future, even if you’ve lost the file or have not downloaded it in time.
What if I don’t agree with the report?
Reports are conducted independently, however should the tenant feel the need to make changes then these can be requested within the 5 day approval period. Please note you must sign the Step 1 email and then you will receive a separate email for Step 2 where you can view/request amendments.
Any items which are disapproved by the tenant, will require supporting photographic evidence uploaded and the final decision will be taken by the Inventory Clerk.
Are your prices negotiable?
Our prices are competitive and reflect the detailed reports we produce. We are one of the few inventory companies who do not have additional charges for furnished properties. Should you require a tailored quotation for multiple properties then please contact us.
What area do you cover?
We cover Greater London, Surrey and Berkshire. We do offer a flexible service beyond these locations so please contact us to discuss this further.